IMPACT OF INTERNET BANKING ON CONSUMER SATISFACTION - A STUDY IN DELHI
Keywords:
customer satisfaction, online bankingAbstract
The paper finds out the weakness of ordinary banking and investigates the client awareness, use outline, satisfaction and preference for Internet banking. The internet Banking assumes a significant part in individuals' life, so it ought to be reflect as an assistance medium that gives information, help and supports the individuals. The serious issue today before the monetary foundations/banks, all the more especially the public area bank in Delhi which was earlier working in a shielded system after nationalization is there since a long time ago run endurance, tapping quality client and fashioning the route ahead by holding their esteemed client. The primary motivation behind this paper is to discover the impact of variables identifying with the assistance quality on consumer loyalty and to look at the connection between the impact of the internet banking administrations, consumer loyalty, and client quality in Delhi. Additionally, the finding of this paper can be utilized as rules to improve the quality of the online banking system.
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