The Role of E-Governance in Enhancing Public Service Delivery: A Study of Developing Countries
DOI:
https://doi.org/10.36676/irt.v10.i4.1546Keywords:
e-service, e-governance, good governance, public service deliveryAbstract
A government website on the internet is just one component of what is known as e-governance. Providing assistance and making governance more straightforward for all stakeholders, including the government, people, and enterprises, is the primary purpose of e-governance. Through the use of information and communication technologies, all three parties may be connected and actions and processes can be supported. To put it another way, electronic methods are used to promote and inspire good governance in the context of e-governance. Therefore, the objectives of e-governance are comparable to the goals of good governance. The exercise of economic, political, and administrative power in order to better manage the affairs of a nation at all levels is one definition of good governance. It is not possible for individuals living in industrialized nations to conceive of a scenario in which all interactions with the government might be conducted via a single counter, 24 hours a day, seven days a week, without the need to wait in queue.
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