Srikanthudu Avancha, Akshun Chhapola, and Shalu Jain. “Client Relationship Management in IT Services Using CRM Systems”. Innovative Research Thoughts 7, no. 1 (March 31, 2021): 34–46. Accessed September 19, 2024. https://irt.shodhsagar.com/index.php/j/article/view/1450.