SHUKLA, Dr Priyanka; TRIPATHI, Dr Prashant. CRM AS A TOOL FOR IMPROVING BUSINESS QUALITY. Innovative Research Thoughts, [S. l.], v. 3, n. 11, p. 306–312, 2017. Disponível em: https://irt.shodhsagar.com/index.php/j/article/view/372. Acesso em: 19 sep. 2024.